Frequently Asked Questions
Welcome to the Kanon Electric FAQ page! Here, you’ll find answers to some of the most commonly asked questions about our services, policies, and more. Whether you’re curious about our maintenance plans, after-hours availability, or financing options, we’ve got you covered. Our goal is to provide you with transparent information to make your experience with us as smooth and stress-free as possible. If you don’t find the answer to your question here, don’t hesitate to reach out to our team—we’re always happy to help.
1. Do You Offer A Maintenance Plan or Service Agreement?
Yes! We have a maintenance plan called the Kanon Advantage Plan. Members can take advantage of 15% off discounts, priority service, unadvertised specials, and more! Contact us today to learn more about our Kanon Advantage Plan!
2. Do You Provide After-Hours Service?
Kanon Electric Inc’s standard operating hours are Monday to Friday, 8am to 5pm and is closed Saturday and Sunday to allow our team members time to spend with their families. There is an after hours contact center that is available 24/7 365 days per year. And while we do not offer after hours service on a general basis, we do have limited availability on a case-by-case basis. Our team is committed to providing top-notch electrical services during our operational hours. To experience our exceptional service, feel free to contact us during these hours or schedule an appointment for any electrical needs. Our goal is to ensure every customer is satisfied with prompt and reliable service. Don’t hesitate to reach out to us for any queries or to discuss your project in detail!
3. Do You Offer Any Discounts?
We are always committed to trying to give our customers the best and most affordable services. Whenever we have new offers, we will put them here: https://kanonelectric.com/special-offers/ If you’re looking for specials on something specific, feel free to give our office a call and see if there’s anything upcoming to look forward to!
4. Are You Licensed, Bonded, and Insured?
Yes, we are fully licensed, bonded, and insured. This ensures that we meet all industry standards and provides our customers with peace of mind knowing they are working with a reputable and protected company.
5. What Happens If I’m Not Satisfied With the Work?
At Kanon Electric, customer satisfaction is our top priority. If you’re not completely satisfied with the work we’ve done, we’ll do everything we can to make it right. Our 100% satisfaction guarantee ensures that you’ll be happy with the service you receive.
6. How Much Will My Electrical Project Cost?
The cost of your project depends on the scope of the work needed. We offer upfront pricing with no hidden fees and will provide you with a clear estimate before starting any work. We also strive to stay within your budget while ensuring high-quality service.
7. Do You Handle Residential and Commercial Electrical Projects?
At this time, we are a residential only electrical service provider!
8. What Areas Do You Serve?
We proudly serve Pierce County and South King County, including cities such as: Auburn, Covington, Federal Way, Kent, Parkland, Spanaway, Bonney Lake, Buckley, Des Moines, Gig Harbor, Enumclaw, Lakewood, Puyallup, Tacoma, Graham, Maple Valley, South Hill, and University Place. https://kanonelectric.com/city-pages/
9. Are There Financing Options or Payment Plans Available For Larger Projects?
Yes! We offer flexible financing options to help make your electrical repairs and upgrades more affordable. Contact us to learn more about our financing plans and find the best option for your needs. https://kanonelectric.com/financing-options/
10. Do You Charge By The Hour?
No, never. We charge by the job, not by the hour. You can count on us to provide upfront, straightforward pricing before the job begins. No hidden fees or surprises ever!
11. Do You Offer Emergency Services?
Yes, Kanon Electric Inc does offer emergency services, specifically focusing on emergency generators. Our team provides reliable and efficient solutions to ensure your home remains powered during unexpected outages. We specialize in the installation, maintenance, and repair of emergency generators, which can power essential appliances and systems like HVAC and refrigeration.
One of our clients, Emily S., shared, “Kanon Electric’s quick response during our power outage was a lifesaver. Their team is both professional and prompt.” Your safety and satisfaction are our primary concerns, and we are here to keep your home comfortable even in emergencies.
For more information or to secure your home with our emergency services, contact us today!
12. Can I Get an Estimated Arrival Time for My Service Appointment?
Kanon Electric prides itself on efficient service and punctual arrival times. Many satisfied customers have noted the accurate and timely communication regarding their service appointments. For example, Kaitlynn M. praised us for updating her with a more favorable arrival time, changing it from the initially scheduled window to an earlier time. You can expect similar consideration for your service appointment. To confirm your specific arrival window, please reach out to us directly at 253-302-8199. We look forward to meeting your electrical needs promptly!
13. Do You Provide Any Warranties?
Yes, Kanon Electric Inc. provides an industry leading 5 year workmanship warranty and up to 10 years on certain materials they use. Customers consistently express satisfaction with the assurance that Kanon Electric stands by our work, offering a warranty that brings peace of mind. Feel confident choosing Kanon Electric for your projects, knowing you’re supported by excellent quality and service warranties. We invite you to contact us today to discuss your specific needs!
14. Can I Request a Specific Technician For My Service?
Yes, you can request a specific technician for your service at Kanon Electric Inc. Customers have praised the flexibility the company offers when it comes to addressing their preferences. This commitment to customer satisfaction ensures you not only receive outstanding service but can also maintain continuity with technicians you trust. Feel free to contact Kanon Electric directly to discuss your specific service needs and technician preferences!